1 .What is the minimum order q’ty?
No MOQ for the first order. Welcome trial order.
The next USD$100 each order is requested ,not include delivery cost ,tax and VAT.
2 .0rder less than USD$100?
If the order amount under USD100, you are asked to pay for other 20% based on our primitive price.
3 .About the order process
1>.At first, you can place the order from our website on line, getting your order number. (Of course, you can pay directly online by paypal.)
2>.Next, we will check stock and send the invoice include the shipping cost to you within 24 hours.
3>.Please pay soon and tell us the information .So that we can send the parcel in time, and tell you the tracking number for check it online.
4 .How to place the order online?
1>.Login and register
Registered customers can directly enter Email or user name + password to log in our website
New customers can register by following the instructions, or you can also directly shopping goods on the website without registeration
Click on the “shopping cart” where you want to order, you can order repeatedly, modify the purchase quantity, and settle accounts together
3>.Select the mode of transportation and payment terms
Fill in the accurate receiver address information
The system will automatically recommend several kinds of transportation modes as well as the corresponding freight to choose from.
The system will automatically recommend several payment terms to choose from
If you are not satisfied with the recommended transport mode or payment term, please submit the order and wait for our service staff to contact you.
4>.Submit the order
Register customers: Submit the order, and get the order number, you can check the order details in Member Center
New customers: Submit the order and get the order number as visitor member, your Email will become an Username for your future login, the initial password is: 123456 .Then you can log in as member state to check your order details in Member Center.
The System can support online payment by Paypal, which is efficient and safe.
You can also pay after our service staff contact you.
1.About the price
You’ll find the price of the product on the product’s own page, this is the ex-factory price, not include the local taxes and import duties,Buyer or percipient is responsible for all such taxes and duties.
2.How to pay the order?
we can accept:
1>. PayPal (buyer pay paypal handle fee)
2>. Western Union & Money Gram
3>. Bank transfer(T/T)
if you need other way to pay, pls contact us.
Usually adopt door-to-door international express delivery, you can also choose air or sea transportation if the quantity is large.
1. How long will it take to ship the products ?
It takes 5-10 business days by Fedex/DHL/UPS/TNT/Aramex, depending on your location.
2. Could we have any discount of postage ?
Yes , of course! We keep long-term cooperation with DHL/Fedex/UPS/TNT/Aramex and other international express companies,and enjoy preferential freight prices.
3. Could you tell me the shipping cost before order?
Yes , of course!
1>. The freight depends on different mode of transportation, international districts, cargo weight, whether fluffy volume or not, and other factors.
2>. After confirm the address, the system will automatically recommend several modes of transportation and the corresponding freight for your choice.
3>. If you are not satisfied with the transportation mode or freight, please contact our service staff. We will try our best to apply for the most preferential freight.
4. About the delivery time?
After you place an order, we will check your order first and then send the invoice to you within 24 hours. Shipment will be arranged within 1-3 working days after we receive the full payment.
5. About the tracking number?
After your package is sent, we will provide you a tracking number, so you check where is your package.
6. About the risk of customs detension?
1>.Our price dose not include import duties and other fees of countries;
2>.International express companies handle the export customs declaration as agents, the goods can usually be exported smoothly.Due to different policies of different countries, for example, if the goods encounter a customs detention, the customers need to deliver the relevant taxes by themselves;
3>.We will often do related work to help customers smooth customs clearance, such as export by way of “free sample “or “free gift”;
4>.We can also make low-price invoice to help declare export according to customer’s requirements.
About After-Sale Service
Ohyeah company accept renew the products which having problem in quality:
1. Please feed back the information about quality problems within 3-7 days after receipt of the goods;
2. Please provide real photos of products with quality problems;
3. For replacement, usually we will send new products along with your next order;
4. If you do not need replacement, we can negotiate with each other according to the actual situations, and the discount amount will be returned to you;
5. Oheyah company will decide whether to return defective goods depending on the particular facts, the freight must be informed by the buyer before returning;
6. The following situations do not belong to scope of return or exchange service:
1>.Products have been worn, used or washed;
2>.Products with thread residue, fade after washing, and color difference due to different production batch;
3>.More than 7 days after receive the goods;
4>.Refuse to provide photos of defective goods or the photos are completely unable to identify;
For the above situations that beyond scope of return or exchange service, Ohyeah company will give more discounts or preferential policies in future orders according to the circumstances.